Michellecorp hospitality academy - Alberton

Waiter training and service standards are on a decline. The trend in food and beverage in South Africa is toward more casual dining alternatives but does that mean we have to accept less waiter training and a more casual food and beverage service standard.

My objective is to provide learners with academic and practical skills required for a successful career in the hospitality industry. In many cases, employees require ’’refresher training’’, young individuals require introductory training or entrepreneurs require industry knowledge – simply to strengthen basic principles of the industry

I will start from waiter trainings basic service rules to make sure all of the trainees have a base of knowledge then will build on that base until proper service is second nature to your waiter

The waiter training course is designed to train new / current and prepare / refresh them for the hospitality industry. The course is conducted over 5 days and 9 hours of training that includes theory and practical sessions. All the courses are presented by a PowerPoint presentation and each trainee receives a manual of all the training.

The staff will write a test on the fifth day to see where is fault with their understanding of the training.

I have out lined the benefits as why you should train on an entry level for the hospitality industry and as well as training your staff from your establishment.